I cannot fault TT Luxury Cat Towers. This most recent purchase was to extend the height of my existing Tower from 7+ years ago. Sam at TT was helpful, remembered me and happy to talk through my ideas on the phone. They recommended a small deviation from my initial thoughts which would better suit my set-up. They were clear about manufacture and delivery times and in fact delivered ahead of schedule. The new parts were suitably packaged and arrived safely. Everything fitted perfectly and I'm delighted with the end result and more importantly so too are my Bengals.